1. Introduction

Britix Media (“we”, “our”, “us”), operating via britixmedia.uk, is committed to protecting and respecting your personal data. This GDPR Compliance Statement explains how we comply with the UK General Data Protection Regulation (UK GDPR) and the EU GDPR for users located in the United Kingdom and the European Economic Area (EEA).

This statement should be read together with our Privacy Policy, which provides detailed information about how we collect, use, and safeguard your personal data.

2. Our Commitment to GDPR Compliance

Britix Media is dedicated to maintaining a strong data protection framework that ensures personal data is:

• Processed lawfully, fairly, and transparently
• Collected only for specific, explicit, and legitimate purposes
• Limited to what is necessary for service delivery
• Accurate and kept up to date
• Retained only for as long as required
• Protected using appropriate technical and organisational security measures

We regularly review our data protection practices to ensure ongoing compliance with GDPR requirements.

3. Personal Data We Collect and Legal Basis

We collect and process personal data as necessary to provide our IPTV services in the UK and Ireland. This may include:

Account Information

Name, email address, and subscription details used to create and manage your account and provide customer support.

Payment Information

Payments are processed securely via trusted third-party payment providers. Britix Media does not store full card or banking details.

Usage & Technical Data

IP address, device type, access logs, and basic usage data collected for service optimisation, troubleshooting, fraud prevention, and security.

Legal Basis for Processing

We process personal data based on:

• Contractual necessity – to deliver the IPTV service you subscribe to
• Legitimate interests – to improve service performance, security, and customer experience
• Consent – where required, such as for marketing communications

4. Your Rights Under GDPR

If you are located in the UK or EEA, you have the following rights regarding your personal data:

• Right of access – request a copy of your personal data
• Right to rectification – request correction of inaccurate or incomplete data
• Right to erasure (right to be forgotten) – request deletion of your data under certain conditions
• Right to restrict processing – request limited processing of your data
• Right to object – object to processing based on legitimate interests
• Right to data portability – request transfer of your data to another provider

More information is available via the Information Commissioner’s Office (ICO).

5. Exercising Your Rights

To exercise any of your GDPR rights, please contact us using the details provided on our website. We aim to respond to all valid requests within one month. For security reasons, we may need to verify your identity before processing your request.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These measures are outlined in our Privacy Policy and are reviewed regularly.

7. International Data Transfers

Your personal data may be transferred to and processed on servers located outside the UK or EEA. Where such transfers occur, Britix Media ensures appropriate safeguards are in place, including the use of Standard Contractual Clauses (SCCs) or equivalent legal mechanisms, to maintain GDPR-level protection.

8. Data Protection Responsibility

While we are not legally required to appoint a formal Data Protection Officer (DPO) due to the scale of our operations, Britix Media has designated a responsible individual or team to oversee GDPR compliance and data protection matters.

All GDPR-related enquiries can be submitted via our standard contact channels.

9. Complaints

If you have concerns about how we handle your personal data, you may contact us directly. You also have the right to lodge a complaint with a supervisory authority, particularly the UK Information Commissioner’s Office (ICO) or your local EEA authority.

10. Updates to This Statement

We may update this GDPR Compliance Statement periodically to reflect changes in legal requirements or our data practices. Any updates will be published on this page with a revised “Last Updated” date.

11. Contact Us

For questions regarding this GDPR Compliance Statement or our data protection practices, please contact:

 WhatsApp: +44 7476 921551