1. General Policy

At Britix Media (“we”, “our”, “us”), we aim to provide reliable and high-quality IPTV subscription services in the UK and Ireland. Due to the digital nature of IPTV services and instant access granted after activation, refunds are generally not provided once a subscription has been activated and used.

This Refund Policy should be read alongside our Terms of Service. By purchasing and using our services, you agree to the terms outlined below.

2. Free Trial

We strongly encourage all customers to request a free IPTV trial (where available) before purchasing a paid subscription. The free trial allows you to test:

• Channel availability (UK, Ireland & international channels)
• Streaming quality and stability
• Compatibility with your device (Firestick, Smart TV, Android, iOS, PC)

Using the free trial helps ensure our IPTV service meets your expectations before committing to a paid plan.

3. Eligibility for a Refund

Refunds may be considered only in exceptional circumstances, including:

Major Service Outage

If our IPTV service is completely unavailable for more than 72 consecutive hours due to a technical issue on our end (excluding internet, ISP, or device-related issues).

Non-Delivery of Service

If payment is completed but access to the IPTV service is not provided, and our support team is unable to resolve the issue within 48 hours.

Billing Errors

If you are charged incorrectly due to a technical or system error, such as duplicate payments for the same subscription period.

All refund requests are reviewed case by case.

4. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• Dissatisfaction with channel lineup or content availability
• Internet speed issues, ISP throttling, VPN problems, or poor network quality
• Device incompatibility or incorrect setup on the customer’s side
• Failure to follow installation or setup instructions
• Violation of our Terms of Service or Acceptable Use Policy
• Forgetting to cancel a subscription before renewal
• Change of mind after subscription activation
• Minor buffering, temporary outages, or short-term service interruptions
• Temporary unavailability of specific channels (channel availability may change)

5. How to Request a Refund

To request a refund, you must contact Britix Media customer support within 7 days of the transaction or issue.

Please provide the following details:

• Registered email address or username
• Date of purchase and subscription plan
• Clear explanation of the issue
• Any relevant screenshots or supporting evidence

Refund requests submitted without sufficient information may be delayed or declined.

6. Refund Processing

If your refund request is approved:

• Refunds will be issued to the original payment method
• Processing time is typically 7–14 business days
• Additional delays may occur depending on your bank or payment provider

For information on UK consumer rights, please refer to GOV.UK Consumer Protection guidelines.

7. Subscription Cancellation

You may cancel your IPTV subscription at any time to prevent future charges. Cancellation:

• Does not guarantee a refund for the current billing period
• Allows continued access until the end of your active subscription

Subscription cancellations can be requested via our support team or account panel (if available).

8. Changes to This Refund Policy

Britix Media reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions regarding this Refund Policy or our IPTV services, please contact us:

WhatsApp: +44 7476 921551